By Edward Nawotka
Today’s feature story offers some advice to Waterstone’s new MD James Daunt. A large part of Daunt’s strategy is translate much of the ethos that made his eponymous bookstore chain in London such a success: stellar customer service, a tightly curated list of titles, intense localization. These are all wonderful qualities to have in a bookstore, but they require money, patience, and genuine attention to detail. Assuming they are currently absent, can they be scaled up to be work reliably across a large chain? Let us know what you think in the comments.