By Ami Greko “I don’t think you should tell people you don’t know what’s going to happen,” my friend advised me when I described the idea of Book Camp to her. “People are going to want to think that someone knows what’s going on.” It was good advice, and onward we went, with over 130 folks from all areas of …
Technical Difficulties Can Be Good
By Hannah Johnson As some of you may have noticed, our server went down today because we had too much traffic. As @babetteross said, “Well that’s both good news and bad news!” How true. As I waiting in the customer service “phone queue” for 45 minutes before finally talking to someone at our hosting service, it occurred to me that …
TOC Frankfurt Preview: “Customer Experience” is What Matters Most
• Sheila Bounford, a speaker at next week’s TOC Frankfurt conference, believes that publishers need to integrate customer service into their business strategy. • Focusing on customer experience, feedback, and market research could lead publishers to a better understanding of their end-users. By Michelle Jones PLYMOUTH, ENGLAND: Now in it’s second year at Frankfurt, the Tools of Change Frankfurt conference …