Browsing by topic: Sheila Bounford

Has Publishing’s Digital Obsession Undermined Fundamental Business Practices?

By Edward Nawotka In today’s lead article, Shelia Bounford of NBN International encourages publishers to pay more attention to customer service. Bounford believes publishers need […]

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TOC Frankfurt Preview: “Customer Experience” is What Matters Most

• Sheila Bounford, a speaker at next week’s TOC Frankfurt conference, believes that publishers need to integrate customer service into their business strategy. • Focusing […]

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