Browsing by topic: NBN International

TOC Frankfurt Preview: “Customer Experience” is What Matters Most

• Sheila Bounford, a speaker at next week’s TOC Frankfurt conference, believes that publishers need to integrate customer service into their business strategy. • Focusing …

Posted in Digital | Also tagged customer relations, customer support, readers, Sheila Bounford, TOC, TOC Frankfurt, Tools of Change, user experience | Comments closed

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